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SUPPORT & MAINTENANCE

Keep Your Systems
Secure, Fast &
Always Online.

We provide proactive website and software maintenance services including 24/7 cloud uptime monitoring, security patching, automated daily backups, database optimization, bug hotfixes, and dedicated SLA response times.

PROTECT YOUR WEBSITE
24/7 Uptime Check
Automated Backups
Security Firewalls
Guaranteed SLA
24/7 Server Health Monitor
99.99% Uptime — Automated Daily Backups
Security Health: 100%
99.99% UPTIME
DAILY BACKUPS
WAF FIREWALL
FAST HOTFIXES

Complete Care
for Your Digital Assets.

Avoid unexpected outages, security breaches, and lost revenue with our comprehensive maintenance packages.

01 24/7 Cloud & Server Monitoring
02 Automated Daily & Weekly Backups
03 Security Patching & WAF Firewalls
04 PageSpeed & Core Web Vitals Tuning
05 Database Cleanup & Index Optimization
06 Bug Fixes & Emergency Hotfixes
07 Content Updates & Feature Enhancements
08 SSL Certificate & Domain Management
smrtventech.com/sla-monitor
Continuous Health Telemetry
Real-time alerts sent to DevOps engineers within 60 seconds.
Uptime: 99.99%
Ping 15ms
CPU 12%
RAM 24%
Automated S3 Cloud Backups
Encrypted point-in-time database snapshots with 1-click restore.
Backup Verified
Web Application Firewall
Cloudflare DDoS mitigation and SQL injection blocking.
Threats Blocked
Core Web Vitals Tuning
LCP under 1.2s, zero CLS shift, and image compression.
PageSpeed 98
Database Optimization
Slow query indexing and transaction log compaction.
DB Optimized
Emergency SLA Hotfixes
Priority ticketing with guaranteed 2-hour response windows.
SLA Active
Content & Banner Updates
Routine copy updates, new product catalogs, and promo banners.
Request Update
Automated SSL & DNS
Zero expired certificate warnings with auto-renewing HTTPS.
SSL Valid

Prevent Downtime
Before It Happens.

Proactive maintenance costs a fraction of emergency recovery from ransomware, data loss, or server crashes.

01

Zero Unplanned Downtime

Continuous synthetic ping monitoring detects server bottlenecks before your customers experience errors.

SERVER HEALTHY
02

Cybersecurity Defense

Regular software framework updates, plugin security audits, and firewall hardening against malware injections.

03

Guaranteed Disaster Recovery

Off-site encrypted backups ensuring your business can be restored in minutes in the event of hardware or human error.

OFF-SITE CLOUD RECOVERY
1-Click Snapshot Restore
Automated daily incremental backups.
04

Dedicated Priority Support

Direct access to our senior engineering team with guaranteed response times via WhatsApp, phone, and ticketing.

Ticket
Resolving
Resolved

Proactive Maintenance
Framework.

We operate around strict checklists and automated monitoring pipelines to ensure zero surprises.

01

Initial Health Audit

We inspect server configurations, SSL status, database bloat, plugin vulnerabilities, and code speed.

AUDIT
SSL
SPEED
PLUGINS
SECURITY
02

Monitoring & Firewall Setup

We configure synthetic uptime pings, rate limiting, IP filters, and automated incident alert notifications.

ALERTS
WAF
PING
LOGS
STATUS
03

Scheduled Patches & Backups

We perform non-disruptive off-peak security updates, staging environment testing, and verified backups.

Automated Nightly S3 Backup
04

Performance Tuning

We analyze Core Web Vitals, optimize database tables, clear server cache, and optimize media assets.

OPTIMIZE TABLE wp_posts;
redis-cli FLUSHALL;
PageSpeed: 99/100
05

Monthly Health Reporting

You receive a transparent monthly report detailing uptime percentage, resolved tickets, and security audits.

REPORT
AUDIT
99.99%
SLA
SLA ACTIVE

Get Peace of
Mind for Your
Website & Apps.

Choose a dedicated monthly maintenance plan tailored to your business scale.

GET A MAINTENANCE PLAN CHAT ON WHATSAPP